FAQs Archive

Q: Can I use my own decorations and/or paper products in the party room?

Of course! Please inform your party hosts of any special decorations when you arrive. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. When should I order food for our party? Goodie bags? Balloons? And other party options? We’ll call you 3-5 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. All food orders must be confirmed at least 24 hours prior to your event. Unfortunately, food cannot be changed or ordered on the day of the event.

Q: Can I bring my own goodie bags and/or balloons?

You are more than welcome to bring your own goodie bags/favors or balloons to your event. PLEASE NOTE: Laser Bounce does not offer any means to inflate your balloons. Balloons must be inflated prior to your event. Additional fees will incur if Laser Bounce is required to inflate your balloons if your bring your own helium tanks. Helium tanks must also be disposed by the party/event holders. Laser Bounce cannot legally dispose your helium tank.

Q: What food items can be brought into the facility?

You may bring birthday cake or cupcakes to your party. We’re sorry, but no other outside food is permitted.

Q: When will my party room be available?

Your party room is available 1 hour after your event start time. For example, if your event is to begin at 12pm your party will be available to your guests at 1pm. If you have any special decorations or party room request please inform your party host upon arrival. Unfortunately, no requests for early party rooms will be accepted.

Q: Will there be a LASER BOUNCE Team member available to assist me in the party room?

Yes - a team member will be available to assist you in the party room.

Q: What time should my guests and I arrive at the party?

We ask that you and your guests arrive at least 15 minutes minutes prior to your scheduled party to allow time for check in.

Q: Do you offer a Military Discount/Service Member Discount?

Yes1 Please see our specials page for all our great discounts. THANK YOU FOR YOUR SERVICE!

Q: Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate in the Bounce Park or Ballocity Arena. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing. A game card and additional food and drink can be purchased for those guests.

Laser Bounce

Long Island

Check out our
other locations!

FAQs

Laser Bounce

Long Island

Check out our other locations!

Check out our
other locations!