Frequently Asked Questions
- All
- Arcade
- Ballocity
- COVID-19
- General FAQ
- Highway 66 Bowling
- Inflatable Trampoline Park
- Laser Tag
- Memberships
- Mission Impossible
- Parties
- Virtual Reality
- Walk-In
What age is Laser Tag suitable for?
Laser Tag is best suited for children ages 5 and up. It’s great for tweens, teens, and even adults looking for an exciting group activity.
What age group is the Inflatable Trampoline Park best for?
This attraction is ideal for children ages 3 to 12. Younger children should be supervised closely by an adult.
Is it safe?
Yes, our Inflatable Trampoline Park is monitored by trained staff and meets all safety regulations. Socks are required.
How long can kids play in the Inflatable Trampoline Park?
Play Sessions are 60 minutes long and include 30 minutes in the Inflatable Trampoline Park, followed by 30 Minutes in the Ballocity Jungle Gym. All Day Access Tickets are also available for purchase.
Is it included in birthday packages?
Yes, many of our birthday packages include time in the Inflatable Trampoline Park.
What is Ballocity?
Ballocity is a multi-level indoor play structure with foam ball blasters, climbing areas, and slides. It’s a fun and interactive play zone for younger children.
What age group is Ballocity suitable for?
Ballocity is best for children ages 3 to 12.
Is Ballocity supervised?
Yes, staff are present to monitor play, but parental supervision is also encouraged.
Is Ballocity included in birthday parties?
Yes, some birthday party packages include access to Ballocity.
What is the Inflatable Trampoline Park?
The Inflatable Trampoline Park is a large indoor area filled with inflatable bounce zones, obstacle courses, and jumping platforms designed for kids to jump, bounce, and play.
What themes or special effects are used in the Laser Tag arena?
Our Laser Tag arena features black lights, fog machines, glowing obstacles, and immersive soundtracks to create a thrilling game environment.
Is Laser Tag physically demanding?
Laser Tag involves moderate physical activity like walking, crouching, and running. While it’s energetic, it’s accessible to most children and adults.
Is Laser Tag safe for kids?
Yes, Laser Tag is completely safe. The equipment is lightweight and uses harmless infrared light. The game is supervised by trained staff to ensure a fun and safe experience.
How long is a typical Laser Tag session?
Each Laser Tag game typically lasts around 10 minutes. Party packages may include multiple sessions.
How many players can play Laser Tag at once?
Our Laser Tag arena can accommodate up to 48 players per game. It’s perfect for birthday parties, group outings, and family fun.
What should my child wear to play Laser Tag?
We recommend wearing comfortable clothes and closed-toe shoes. Bright clothing may stand out under blacklight, so darker colors can help players blend into the arena.
Do I need to make a reservation to play Laser Tag?
Reservations are recommended, especially on weekends and holidays. Walk-ins are welcome but subject to availability.
Can adults play Laser Tag too?
Absolutely! Laser Tag is a great activity for all ages. We offer corporate team-building events, adult parties, and family play sessions.
Is Laser Tag included in birthday party packages?
Yes, several of our birthday party packages include one or more rounds of Laser Tag. You can also add Laser Tag as an upgrade to other packages.
Can my child play Laser Tag if they have never played before?
Yes! Before the game, our staff provides a quick briefing on rules, safety, and how to use the equipment. Beginners are always welcome.
Are socks required in Ballocity?
Yes, socks must be worn at all times in Ballocity.
How long can kids play in the Ballocity?
Play Sessions are 60 minutes long and include 30 minutes in the Inflatable Trampoline Park, followed by 30 Minutes in the Ballocity Jungle Gym. All Day Access Tickets are also available for purchase.
What age is Laser Frenzy suitable for?
It’s ideal for children ages 5 and up, and fun for adults too.
How long does the game last?
Each session lasts about 3 minutes.
Is it safe for kids?
Yes, the maze is completely safe.
Can Laser Frenzy be added to parties?
Yes, it’s a popular add-on for party packages.
What is Highway 66 Bowling?
Highway 66 is a mini-bowling attraction featuring shorter lanes, bumpers, and small bowling balls—perfect for kids and families.
What age is mini-bowling good for?
Mini-bowling is suitable for all ages, especially children under 12.
Is scoring automated?
Yes, the lanes have automated scoring and screens for a full bowling experience.
Is it included in party packages?
It is often available as an upgrade or part of certain combo packages.
What is Mission Impossible (Laser Frenzy)?
Laser Frenzy is a high-energy laser maze where players dodge beams to complete a mission, similar to a spy movie challenge.
Is Virtual Reality included in party packages?
VR is typically available as an add-on experience.
Is VR safe for kids?
Yes, we offer kid-friendly VR content and staff assistance to ensure a safe and fun experience.
What kind of games are in the Arcade?
Our arcade features a mix of classic video games, redemption games, and interactive simulators suitable for all ages.
How do I play arcade games?
Guests can load credits onto a game card and swipe it at each machine to play.
Do arcade games give out prizes?
Yes! Many of our redemption games award tickets that can be redeemed for prizes at our prize counter.
Are arcade credits included in birthday parties?
Yes, party packages typically include game cards loaded with credits.
Can adults enjoy the arcade too?
Absolutely! Our arcade has fun games for kids and adults alike.
How does the Unlimited Video Game Card work?
The Unlimited Video Game card, also known as Time Play Card, will work on most arcade games, but will not work on prize dispensing games, photo booth and some other games. You will be able to play for the selected amount of time you purchased but your card will not accrue any e-tickets for prize. The time play card is for entertainment and amusement only.
What is the Virtual Reality experience at Laser Bounce?
Our VR features immersive games and experiences using the latest virtual reality technology.
What age is Virtual Reality appropriate for?
VR is best for ages 4 and up due to the headset fit and game content.
How many people can play at once?
Each lane supports up to 6 players.
What is Laser Tag at Laser Bounce?
Laser Tag is a fast-paced, action-packed game where players wear vests and tag opponents with infrared-emitting phasers. It’s played in a multi-level arena filled with glowing lights, fog, and exciting music.
How do our private parties make it safer to celebrate?
As always, our private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of ProKure© Disinfectant Fogging system on all play equipment and laser tag equipment between parties and sessions. ProKure© Disinfectant Fogging is designed to effectively kill COVID-19 upon contact and even disinfects up to 30 days after initial treatment.
What types of kids birthday party packages does Laser Bounce offer?
Laser Bounce offers a variety of birthday party packages tailored to children of all ages. Popular options include: Basic Party with choice of play time in inflatable trampoline park and ballocity jungle gym, or private games of laser tag. All packages include food, drinks, game cards, and private party areas depending on the selection.
How long is a typical birthday party at Laser Bounce?
Most birthday parties are 2 to 2.5 hours, depending on the selected package. This includes time for attractions, food, and cake.
How do I book a Laser Bounce birthday party?
You can book a party online through our website or by calling your nearest Laser Bounce location. A non-refundable deposit is typically required to reserve your date and time.
Can I visit Laser Bounce to tour the party space before booking?
Yes! We encourage parents to visit the facility and speak with a party coordinator. Walk-ins are welcome, or call ahead to schedule a tour.
What food is included in the birthday party package?
Most packages include pizza and drinks for the kids. Additional food options such as wings, fries, or wrap platters can be added for an extra cost.
Can we bring our own birthday cake or cupcakes?
Absolutely! You are welcome to bring your own birthday cake or cupcakes. We provide candles and basic paper goods.
Can we bring our own decorations?
Yes, you can bring decorations. However, items like glitter, confetti, silly string, and tape on walls are not permitted.
Do you provide a party host?
Yes, packages come with a dedicated party host to manage your event from start to finish.
How long does a VR session last?
Most VR sessions last around 5 to 10 minutes per player.
Are Laser Bounce attractions safe for younger children?
Absolutely. All attractions are designed with age-appropriate safety standards. Our staff supervises all activity zones to ensure a fun and safe experience.
What is your cancellation or rescheduling policy?
Deposits are non-refundable. However, you may reschedule your party up to a certain number of days before the event (usually 7 days) without penalty.
Do you offer goody bags or party favors?
Yes, we offer goody bags and party favor add-ons. These can be customized and included with your package.
Can parents of guests stay during the party?
Yes! We have lounge and seating areas for parents to relax while the kids play. If you’d like to provide food or drinks for adults, catering options are available.
What happens if we have more kids than the included guest count?
No problem! Additional guests can be added for a per-child fee (usually $34.95 or similar depending on package). We recommend confirming your final headcount a few days before the event.
Is gratuity included for the party host?
Gratuity is not included but is greatly appreciated for exceptional service. Most families choose to tip around 15–20%.
How early should we arrive before the party starts?
We recommend arriving 15 minutes early to check in and get settled. Your host will guide you through the setup process.
What are your cleaning procedures?
Our facilities are always maintained to the highest quality standards, but we’ve enhanced our procedures for extra care and precaution at this time:
- Our cleaning cycles in all areas of our facility have been increased around the clock and during operating hours. Additional “Clean Team” members have been scheduled on all shifts with their sole responsibility of cleaning and sanitizing.
- We have increased our cleaning staff, ensuring all surfaces are continually wiped down with CDC approved sanitizer that target the coronavirus, including but not limited to all video games, play equipment, laser tag equipment, restrooms, party rooms and eating areas.
- Hand sanitizing stations have been increased.
- Hand sanitizing stations have also been placed in entrances to all our play arenas as well as throughout the facility.
- UVAIRE™ UV Light Filtering Systems have been installed and functioning in all HVAC Units
- MERV-13 HEPA Filters (Highest Rated Hospital Grade Filter) installed in all HVAC and Air Handling Units.
- ProKure© Disinfectant Fogging used throughout all facilities and all play equipment fogged between each session.
- Automated Thermal Temperature scans required by all guests upon entrance to the facility.
- New “Mobile Wallet” payments accepted at all games and point of sales for a complete contactless purchase.
We are committed to exceeding our already strict sanitizing procedure during this situation, with our guests and staff’s safety as our number one priority.
Do I need to wear a mask?
Masks are not required for guests.
Do I need to stay with my child during my Laser Bounce visit?
Yes –all minors must be accompanied by an adult at all times. No drop offs or baby sitting is provided.
Are socks or sneakers required?
Yes, socks are required to play in the Bounce Park and Ballocity Arenas. Sneakers are required to participate in Laser Tag, no flip flops are allowed.
Are adults allowed to play in Bounce Park and Ballocity Arenas?
Unfortunately, for the safety of the children, adults are not permitted on the Inflatables in the Bounce Park. Adults are strongly encouraged to accompany their children into the Bounce Park but are not permitted to play. (Sorry Moms and Dads, but hey, there is always Laser Tag!). Limited seating is available in Bounce Park to supervise your children.
Is a waiver required to enter the facility?
For insurance purposes, every guest who is going to participate in the Laser Tag, Bounce Park or Ballocity Arena, must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. VIEW WAIVER HERE.
Are there any age/height restrictions?
Yes. For safety purposes, children must be between 32” and 54” to participate on the play equipment(Bounce Park and Ballocity Arena)
Laser Tag is recommended for guests ages 5 and up. All laser tag participants must be able comfortably wear a laser tag vest in order to participate.
Is supervision provided in the Bounce Park and Ballocity Arenas?
Laser Bounce staff members are scheduled to operate Bounce Park and Ballocity Arenas during all scheduled parties and open/public play. While a staff member is scheduled to operate the Bounce Park and Ballocity Arena, THERE IS NO SUBSTITUTION FOR PARENTAL SUPERVISION. We highly encourage adults to supervise their children and no adult fee is required to enter into the areas. Please feel free to notify a Laser Bounce Team Member any concerns throughout your visit.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate in the Bounce Park or Ballocity Arena. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing. A game card and additional food and drink can be purchased for those guests.
Is there anything else I should know?
Guests will occasionally pick up a friction burn when going down the slides. Giving yourself a big hug before sliding down is typically sufficient, but if you’re concerned then we recommend wearing clothing that covers knees and elbows.
What forms of payment are accepted?
For your convenience we accept Google Pay, Apple Pay, Cash, Visa, MasterCard, Discover & American Express as payment options. Sorry, no checks.
Do you offer a Military Discount/Service Member Discount?
Yes1 Please see our specials page for all our great discounts. THANK YOU FOR YOUR SERVICE!
What time should my guests and I arrive at the party?
We ask that you and your guests arrive at least 15 minutes minutes prior to your scheduled party to allow time for check in.
Will there be a LASER BOUNCE Team member available to assist me in the party room?
Yes – a team member will be available to assist you in the party room.
When will my party room be available?
Your party room is available 1 hour after your event start time. For example, if your event is to begin at 12pm your party will be available to your guests at 1pm. If you have any special decorations or party room request please inform your party host upon arrival. Unfortunately, no requests for early party rooms will be accepted.
What food items can be brought into the facility?
You may bring birthday cake or cupcakes to your party. We’re sorry, but no other outside food is permitted.
Can I bring my own goodie bags and/or balloons?
You are more than welcome to bring your own goodie bags/favors or balloons to your event. PLEASE NOTE: Laser Bounce does not offer any means to inflate your balloons. Balloons must be inflated prior to your event. Additional fees will incur if Laser Bounce is required to inflate your balloons if your bring your own helium tanks. Helium tanks must also be disposed by the party/event holders. Laser Bounce cannot legally dispose your helium tank.
Can I use my own decorations and/or paper products in the party room?
Of course! Please inform your party hosts of any special decorations when you arrive. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 3-5 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. All food orders must be confirmed at least 24 hours prior to your event. Unfortunately, food cannot be changed or ordered on the day of the event.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your event. The Laser Bounce team will set up the party room with any items you might have brought such as your cake and goodie bags. During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
How are guests’ belongings handled?
Each event will receive their own bin for guests to place their belongings in. The bin will be transported to your private areas throughout your event. After your party room time, your guests will be required to retrieve their belongings. Any belongings not retrieved will be left in the bin and publicly available for all guests to obtain. LASER BOUNCE IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN ITEMS. All day lockers are available at a nominal fee, we recommend that lockers be used for any items of high value.
Will Laser Bounce store my presents?
Laser Bounce will provide your party with a special gift bag. Unfortunately, Laser Bounce employees are not able to handle any presents or gift envelopes from you or your guests. Please inform a Laser Bounce team member if you need additional gift bags or assistance moving your gift bag to your car or other transportation, we would be happy to help.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Is my membership valid at all Laser Bounce locations?
No, your membership is only valid at the original location you signed up for.
Are there any blackout dates?
No, you can use your membership any day year round. However, if there are private events occurring in the Bounce Park or Ballocity Arena select times may not be available.
How do I cancel my membership?
You may cancel in store, by certified mail or by completing this form. Click here to cancel your membership.
Can I cancel anytime?
You can cancel your Membership after completing your minimum commitment based on your agreement. Refer to your agreement or ask a team member for full details.